Does L'Occitane offer free returns? What's their exchange policy?

What's L'Occitane returns and exchanges policy? Can you return in-store? How many days do you have to return items to L'Occitane for a full refund? Do I need a receipt to return my item to L'Occitane? Do items need to be in new condition?
L'Occitane's returns & exchanges policies are rated: 4.0 - 1 ratings

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Knoji Staff
136
Posted Jun 15, 2017

Yes, L'Occitane does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out L'Occitane's homepage for additional pages with information on returns and exchanges.

Shopping tip: (November 20, 2018): Use promo code WELCOME15 to save 25% off at loccitane.com — redeem it here. You can also view more L'Occitane promo codes.

As of Tuesday, Amazon.com is also offering 10% off L'Occitane items on their website.

Update: we've found 136 more skin care stores that currently offer free returns & exchanges and 1,076 health & beauty stores that are offering free returns & exchanges . You can also view all 6,353 stores that offer free returns & exchanges across all categories.

This user rated L'Occitane's returns & exchanges policies: 4.0
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Rated 4.1 - 33 reviews

About L'Occitane

L'Occitane is a major skin care company operating the e-commerce site loccitane.com. L'Occitane sells its products and services in the skin care vertical, offering discounts and promo codes to its customers infrequently. L'Occitane is very well-regarded among shoppers on Knoji, with 33 ratings and an average rating of 4.1 stars. L'Occitane scores very highly compared to other brands in the skin care industry, providing 15 e-commerce features to better serve its customers.

L'Occitane's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
L'Occitane offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
L'Occitane offers free shipping on all qualifying orders. Get free delivery on your order from L'Occitane, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that L'Occitane may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
L'Occitane accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
L'Occitane accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that L'Occitane may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that L'Occitane may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
L'Occitane supports a promo code box on their website. Check the L'Occitane promo codes page for the latest coupon codes from L'Occitane. Read full answer >>
Sales:
Yes
L'Occitane runs a clearance and promotions page on their website. Check the official L'Occitane sales page for the latest discounted prices and sales directly from L'Occitane Read full answer >>
Military Discounts:
Maybe
It appears that L'Occitane may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that L'Occitane may not offer official coupons page currently. Read full answer >>
Student Discounts:
Yes
L'Occitane runs a student discount program for current students. Save up to 40% on L'Occitane through their student discount program. Program details are available on their student discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that L'Occitane may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that L'Occitane may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that L'Occitane may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that L'Occitane may not accept competitor coupons currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that L'Occitane may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that L'Occitane may not offer Cyber Monday ad currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that L'Occitane may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
L'Occitane offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
L'Occitane offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Maybe
It appears that L'Occitane may not offer gift cards currently. Read full answer >>
Loyalty Programs:
Yes
L'Occitane offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that L'Occitane may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that L'Occitane may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that L'Occitane may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that L'Occitane may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that L'Occitane may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that L'Occitane may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
L'Occitane offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that L'Occitane may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
L'Occitane offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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